{"id":9,"date":"2026-03-17T10:41:49","date_gmt":"2026-03-17T10:41:49","guid":{"rendered":"http:\/\/obdprofi.com\/?page_id=9"},"modified":"2026-03-17T11:10:02","modified_gmt":"2026-03-17T11:10:02","slug":"vraceni-penez-a-vraceni-zbozi","status":"publish","type":"page","link":"https:\/\/obdprofi.com\/cs\/refund_returns\/","title":{"rendered":"Vr\u00e1cen\u00ed pen\u011bz a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"<p><strong>Posledn\u00ed aktualizace:<\/strong> 25.02.2026<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. Pr\u00e1vo na odstoupen\u00ed od smlouvy (14denn\u00ed lh\u016fta na rozmy\u0161lenou)<\/h4>\n\n\n\n<p>V souladu s pr\u00e1vn\u00edmi p\u0159edpisy EU o pr\u00e1vech spot\u0159ebitel\u016f maj\u00ed z\u00e1kazn\u00edci s bydli\u0161t\u011bm v Evropsk\u00e9 unii pr\u00e1vo odstoupit od koup\u011b do <strong>14 dn\u00ed<\/strong> bez ud\u00e1n\u00ed d\u016fvodu.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Obdob\u00ed:<\/strong> Lh\u016fta pro odstoupen\u00ed od smlouvy uplyne 14 dn\u00ed ode dne, kdy vy (nebo v\u00e1mi ur\u010den\u00e1 t\u0159et\u00ed osoba) p\u0159evezmete zbo\u017e\u00ed do fyzick\u00e9ho dr\u017een\u00ed.<\/li>\n\n\n\n<li><strong>Ozn\u00e1men\u00ed:<\/strong> Chcete-li toto pr\u00e1vo uplatnit, mus\u00edte n\u00e1m sv\u00e9 rozhodnut\u00ed sd\u011blit e-mailem na adrese <strong><a href=\"mailto:info@obdprofi.com\">info@obdprofi.com<\/a><\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2. Postup vr\u00e1cen\u00ed zbo\u017e\u00ed a p\u0159edplacen\u00e9 \u0161t\u00edtky<\/h4>\n\n\n\n<p>Abychom zjednodu\u0161ili proces vr\u00e1cen\u00ed zbo\u017e\u00ed, nab\u00edz\u00edme <strong>p\u0159edplacen\u00e1 zp\u00e1te\u010dn\u00ed p\u0159epravn\u00ed n\u00e1lepka<\/strong> pro v\u0161echna opr\u00e1vn\u011bn\u00e1 vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Krok 1:<\/strong> Kontaktujte n\u00e1s na adrese <strong><strong><a href=\"mailto:info@obdprofi.com\">info@obdprofi.com<\/a><\/strong><\/strong> spolu s \u010d\u00edslem va\u0161\u00ed objedn\u00e1vky, abyste mohli po\u017e\u00e1dat o vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/li>\n\n\n\n<li><strong>Krok 2:<\/strong> Jakmile bude \u017e\u00e1dost schv\u00e1lena, za\u0161leme v\u00e1m e-mailem p\u0159edplacenou zp\u00e1te\u010dn\u00ed p\u0159epravn\u00ed n\u00e1lepku.<\/li>\n\n\n\n<li><strong>Krok 3:<\/strong> Vytiskn\u011bte \u0161t\u00edtek, nalepte jej na p\u016fvodn\u00ed obal a odevzdejte z\u00e1silku na ur\u010den\u00e9m m\u00edst\u011b p\u0159epravce.<\/li>\n\n\n\n<li><strong>D\u016fle\u017eit\u00e9:<\/strong> Zbo\u017e\u00ed nezas\u00edlejte zp\u011bt na adresu \u201cOdes\u00edlatele\u201d uvedenou na p\u016fvodn\u00edm bal\u00edku. Mus\u00edte pou\u017e\u00edt \u0161t\u00edtek, kter\u00fd jsme v\u00e1m poskytli, aby bylo mo\u017en\u00e9 z\u00e1silku spr\u00e1vn\u011b sledovat a zpracovat.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">3. N\u00e1klady na zp\u00e1te\u010dn\u00ed dopravu a sr\u00e1\u017eky<\/h4>\n\n\n\n<p>Cena vr\u00e1cen\u00ed zbo\u017e\u00ed z\u00e1vis\u00ed na d\u016fvodu vr\u00e1cen\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Vadn\u00e9 nebo nespr\u00e1vn\u00e9 zbo\u017e\u00ed:<\/strong> Pokud je v\u00fdrobek vadn\u00fd, po\u0161kozen\u00fd p\u0159i doru\u010den\u00ed nebo neodpov\u00edd\u00e1 popisu, n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed hrad\u00ed <strong>zcela zdarma<\/strong>. \u0160t\u00edtek poskytneme zdarma a vr\u00e1t\u00edme v\u00e1m celou \u010d\u00e1stku (v\u010detn\u011b p\u016fvodn\u00edch n\u00e1klad\u016f na dopravu).<\/li>\n\n\n\n<li><strong>Zm\u011bna rozhodnut\u00ed (odstoupen\u00ed od smlouvy):<\/strong> Pokud zbo\u017e\u00ed vrac\u00edte proto, \u017ee jste si to rozmysleli nebo ho ji\u017e nechcete:\n<ul class=\"wp-block-list\">\n<li>Pro va\u0161e pohodl\u00ed v\u00e1m poskytneme p\u0159edplacenou zp\u00e1te\u010dn\u00ed p\u0159epravn\u00ed n\u00e1lepku.<\/li>\n\n\n\n<li><strong>Cena t\u00e9to zp\u00e1te\u010dn\u00ed p\u0159epravn\u00ed n\u00e1lepky bude ode\u010dtena z va\u0161\u00ed kone\u010dn\u00e9 \u010d\u00e1stky vr\u00e1cen\u00fdch pen\u011bz.<\/strong><\/li>\n\n\n\n<li>P\u016fvodn\u00ed n\u00e1klady na dopravu uhrazen\u00e9 p\u0159i n\u00e1kupu nejsou v p\u0159\u00edpad\u011b vr\u00e1cen\u00ed zbo\u017e\u00ed z d\u016fvodu \u201czm\u011bny n\u00e1zoru\u201d vratn\u00e9.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">4. Podm\u00ednky pro vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h4>\n\n\n\n<p>Abyste m\u011bli n\u00e1rok na vr\u00e1cen\u00ed pen\u011bz, ujist\u011bte se pros\u00edm, \u017ee:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u017d\u00e1dost o vr\u00e1cen\u00ed zbo\u017e\u00ed je pod\u00e1na do 14 dn\u016f od doru\u010den\u00ed.<\/li>\n\n\n\n<li>Zbo\u017e\u00ed je v p\u016fvodn\u00edm balen\u00ed a obsahuje ve\u0161ker\u00e9 p\u0159\u00edslu\u0161enstv\u00ed a n\u00e1vody.<\/li>\n\n\n\n<li>Zbo\u017e\u00ed nebylo pou\u017eito nad r\u00e1mec toho, co je nezbytn\u00e9 k posouzen\u00ed jeho povahy a funk\u010dnosti.<\/li>\n\n\n\n<li><strong>V\u00fdjimky:<\/strong> Zape\u010det\u011bn\u00fd software, digit\u00e1ln\u00ed licen\u010dn\u00ed kl\u00ed\u010de, kter\u00e9 ji\u017e byly odpe\u010det\u011bny\/aktivov\u00e1ny, a v\u00fdrobky vyroben\u00e9 na zak\u00e1zku nelze vr\u00e1tit.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">5. Vr\u00e1cen\u00ed pen\u011bz<\/h4>\n\n\n\n<p>Jakmile bude vr\u00e1cen\u00e9 zbo\u017e\u00ed doru\u010deno a zkontrolov\u00e1no:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Schv\u00e1len\u00ed:<\/strong> O schv\u00e1len\u00ed \u010di zam\u00edtnut\u00ed va\u0161\u00ed \u017e\u00e1dosti o vr\u00e1cen\u00ed pen\u011bz v\u00e1s budeme informovat e-mailem.<\/li>\n\n\n\n<li><strong>Zpracov\u00e1n\u00ed:<\/strong> Schv\u00e1len\u00e9 vr\u00e1cen\u00e9 \u010d\u00e1stky budou p\u0159ips\u00e1ny na v\u00e1\u0161 p\u016fvodn\u00ed zp\u016fsob platby do 14 dn\u016f.<\/li>\n\n\n\n<li><strong>Odpo\u010dty:<\/strong> Jak je uvedeno v odd\u00edle 3, u vr\u00e1cen\u00e9ho zbo\u017e\u00ed, kter\u00e9 nen\u00ed vadn\u00e9, budou n\u00e1klady na zp\u00e1te\u010dn\u00ed \u0161t\u00edtek ode\u010dteny z celkov\u00e9 \u010d\u00e1stky vr\u00e1cen\u00fdch pen\u011bz. Vyhrazujeme si rovn\u011b\u017e pr\u00e1vo sn\u00ed\u017eit \u010d\u00e1stku vr\u00e1cen\u00fdch pen\u011bz, pokud bude zbo\u017e\u00ed vr\u00e1ceno po\u0161kozen\u00e9 nebo bude vykazovat zn\u00e1mky nadm\u011brn\u00e9ho opot\u0159eben\u00ed.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">6. Po\u0161kozen\u00e9 nebo vadn\u00e9 zbo\u017e\u00ed<\/h4>\n\n\n\n<p>Pokud v\u00e1m objedn\u00e1vka doraz\u00ed po\u0161kozen\u00e1 nebo nefunguje spr\u00e1vn\u011b:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Okam\u017eit\u011b n\u00e1m napi\u0161te na e-mailovou adresu <strong><strong><a href=\"mailto:info@obdprofi.com\">info@obdprofi.com<\/a><\/strong><\/strong> s fotografiemi v\u00fdrobku a p\u0159epravn\u00ed krabice.<\/li>\n\n\n\n<li>K vr\u00e1cen\u00ed zbo\u017e\u00ed v\u00e1m poskytneme p\u0159edplacenou p\u0159epravn\u00ed etiketu a nab\u00eddneme v\u00e1m <strong>pln\u00e1 n\u00e1hrada<\/strong> nebo a <strong>n\u00e1hrada<\/strong> bez dal\u0161\u00edch n\u00e1klad\u016f.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">7. Jak zah\u00e1jit vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h4>\n\n\n\n<p>Chcete-li zah\u00e1jit vr\u00e1cen\u00ed zbo\u017e\u00ed a obdr\u017eet p\u0159edplacenou p\u0159epravn\u00ed etiketu, postupujte pros\u00edm podle n\u00e1sleduj\u00edc\u00edch krok\u016f:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Odeslat e-mail:<\/strong> Kontaktujte n\u00e1\u0161 t\u00fdm podpory na adrese<strong> <strong><strong><a href=\"mailto:info@obdprofi.com\">info@obdprofi.com<\/a><\/strong><\/strong><\/strong>.<\/li>\n\n\n\n<li><strong>Uve\u010fte \u010d\u00edslo objedn\u00e1vky:<\/strong> Jasn\u011b uve\u010fte sv\u00e9 <strong>\u010c\u00edslo objedn\u00e1vky<\/strong> v p\u0159edm\u011btu nebo v textu e-mailu.<\/li>\n\n\n\n<li><strong>Uve\u010fte d\u016fvod:<\/strong> Stru\u010dn\u011b popi\u0161te <strong>d\u016fvod vr\u00e1cen\u00ed<\/strong> (nap\u0159. \u201cZm\u011bna rozhodnut\u00ed\u201d, \u201cVadn\u00e9 zbo\u017e\u00ed\u201d nebo \u201cDoru\u010den nespr\u00e1vn\u00fd v\u00fdrobek\u201d).<\/li>\n\n\n\n<li><strong>Z\u00edskejte sv\u016fj \u0161t\u00edtek:<\/strong> Jakmile n\u00e1\u0161 t\u00fdm va\u0161i \u017e\u00e1dost posoud\u00ed, za\u0161leme v\u00e1m e-mailem p\u0159edplacenou zp\u00e1te\u010dn\u00ed p\u0159epravn\u00ed n\u00e1lepku a dal\u0161\u00ed pokyny k odevzd\u00e1n\u00ed z\u00e1silky.<\/li>\n<\/ol>\n\n\n\n<p><strong>Upozorn\u011bn\u00ed:<\/strong> Nezas\u00edlejte \u017e\u00e1dn\u00e9 z\u00e1silky zp\u011bt na adresu uvedenou na p\u016fvodn\u00edm p\u0159epravn\u00edm obalu. Abyste zajistili, \u017ee bude va\u0161e vr\u00e1cen\u00ed zbo\u017e\u00ed sledov\u00e1no a zpracov\u00e1no za \u00fa\u010delem vr\u00e1cen\u00ed pen\u011bz, mus\u00edte pou\u017e\u00edt ofici\u00e1ln\u00ed \u0161t\u00edtek, kter\u00fd v\u00e1m poskytl n\u00e1\u0161 t\u00fdm.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: 25.02.2026 1. Right of Withdrawal (14-Day Cooling-Off Period) In accordance with EU Consumer Rights, customers residing in the European Union have the right to withdraw from their purchase within 14 days without giving any reason. 2. Return Process &amp; Pre-Paid Labels To simplify the return process, we provide a pre-paid return shipping label [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Nick","author_link":"https:\/\/obdprofi.com\/cs\/author\/vectorsx-ecomhotmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Last updated: 25.02.2026 1. Right of Withdrawal (14-Day Cooling-Off Period) In accordance with EU Consumer Rights, customers residing in the European Union have the right to withdraw from their purchase within 14 days without giving any reason. 2. Return Process &amp; Pre-Paid Labels To simplify the return process, we provide a pre-paid return shipping label&hellip;","_links":{"self":[{"href":"https:\/\/obdprofi.com\/cs\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/obdprofi.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/obdprofi.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/obdprofi.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/obdprofi.com\/cs\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":1,"href":"https:\/\/obdprofi.com\/cs\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":3634,"href":"https:\/\/obdprofi.com\/cs\/wp-json\/wp\/v2\/pages\/9\/revisions\/3634"}],"wp:attachment":[{"href":"https:\/\/obdprofi.com\/cs\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}