{"id":9,"date":"2026-03-17T10:41:49","date_gmt":"2026-03-17T10:41:49","guid":{"rendered":"http:\/\/obdprofi.com\/?page_id=9"},"modified":"2026-03-17T11:10:02","modified_gmt":"2026-03-17T11:10:02","slug":"rambursari_returnari","status":"publish","type":"page","link":"https:\/\/obdprofi.com\/ro\/refund_returns\/","title":{"rendered":"Rambursare \u0219i returnare"},"content":{"rendered":"<p><strong>Ultima actualizare:<\/strong> 25.02.2026<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">1. Dreptul de retragere (perioad\u0103 de reflec\u021bie de 14 zile)<\/h4>\n\n\n\n<p>\u00cen conformitate cu drepturile consumatorilor din UE, clien\u021bii care locuiesc \u00een Uniunea European\u0103 au dreptul de a renun\u021ba la achizi\u021bia lor \u00een termen de <strong>14 zile<\/strong> f\u0103r\u0103 a da niciun motiv.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Perioada:<\/strong> Perioada de retragere expir\u0103 la 14 zile de la data la care dumneavoastr\u0103 (sau o ter\u021b\u0103 parte indicat\u0103 de dumneavoastr\u0103) intra\u021bi \u00een posesia fizic\u0103 a bunurilor.<\/li>\n\n\n\n<li><strong>Notificare:<\/strong> Pentru a v\u0103 exercita acest drept, trebuie s\u0103 ne informa\u021bi cu privire la decizia dumneavoastr\u0103 prin e-mail la adresa <strong><a href=\"mailto:info@obdprofi.com\">info@obdprofi.com<\/a><\/strong>.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2. Procesul de returnare \u0219i etichetele prepl\u0103tite<\/h4>\n\n\n\n<p>Pentru a simplifica procesul de returnare, oferim un <strong>etichet\u0103 de returnare prepl\u0103tit\u0103<\/strong> pentru toate return\u0103rile autorizate.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pasul 1:<\/strong> Contacta\u021bi-ne la <strong><strong><a href=\"mailto:info@obdprofi.com\">info@obdprofi.com<\/a><\/strong><\/strong> cu num\u0103rul dvs. de comand\u0103 pentru a solicita o returnare.<\/li>\n\n\n\n<li><strong>Pasul 2:<\/strong> Dup\u0103 aprobare, v\u0103 vom trimite prin e-mail o etichet\u0103 de retur prepl\u0103tit\u0103.<\/li>\n\n\n\n<li><strong>Pasul 3:<\/strong> Imprima\u021bi eticheta, ata\u0219a\u021bi-o la ambalajul original \u0219i depune\u021bi-o la loca\u021bia de transport desemnat\u0103.<\/li>\n\n\n\n<li><strong>Important:<\/strong> Nu trimite\u021bi articolele \u00eenapoi la adresa \u201cexpeditorului\u201d de pe pachetul original. Trebuie s\u0103 utiliza\u021bi eticheta furnizat\u0103 de noi pentru a v\u0103 asigura c\u0103 returul este urm\u0103rit \u0219i procesat corect.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">3. Costuri de expediere a returului \u0219i deduceri<\/h4>\n\n\n\n<p>Costul return\u0103rii depinde de motivul return\u0103rii:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Articole defecte sau incorecte:<\/strong> \u00cen cazul \u00een care produsul este defect, deteriorat la sosire sau nu este conform descrierii, transportul de retur este <strong>complet gratuit<\/strong>. V\u0103 vom furniza eticheta f\u0103r\u0103 costuri \u0219i v\u0103 vom returna suma integral\u0103 (inclusiv transportul original).<\/li>\n\n\n\n<li><strong>Schimbare de opinie (retragere):<\/strong> Dac\u0103 returna\u021bi articolul pentru c\u0103 v-a\u021bi r\u0103zg\u00e2ndit sau nu \u00eel mai dori\u021bi:\n<ul class=\"wp-block-list\">\n<li>Vom furniza eticheta de retur prepl\u0103tit\u0103 pentru confortul dumneavoastr\u0103.<\/li>\n\n\n\n<li><strong>Costul acestei etichete de returnare va fi dedus din rambursarea final\u0103.<\/strong><\/li>\n\n\n\n<li>Costurile ini\u021biale de expediere pl\u0103tite la momentul achizi\u021biei nu sunt rambursabile \u00een cazul return\u0103rilor de tip \u201cschimbare de p\u0103rere\u201d.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">4. Condi\u021bii pentru return\u0103ri<\/h4>\n\n\n\n<p>Pentru a fi eligibil pentru o rambursare, v\u0103 rug\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cererea de returnare se face \u00een termen de 14 zile de la livrare.<\/li>\n\n\n\n<li>Bunurile sunt \u00een ambalajul original \u0219i includ toate accesoriile\/manualele.<\/li>\n\n\n\n<li>Bunurile nu au fost utilizate dincolo de ceea ce este necesar pentru a stabili natura \u0219i func\u021bionarea lor.<\/li>\n\n\n\n<li><strong>Excluderi:<\/strong> Software-ul sigilat, cheile de licen\u021b\u0103 digitale care au fost desigilate\/activate \u0219i produsele personalizate nu sunt eligibile pentru returnare.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">5. Restituiri<\/h4>\n\n\n\n<p>Odat\u0103 ce articolul returnat este primit \u0219i inspectat:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Aprobare:<\/strong> V\u0103 vom notifica prin e-mail cu privire la aprobarea sau respingerea ramburs\u0103rii dumneavoastr\u0103.<\/li>\n\n\n\n<li><strong>Procesare:<\/strong> Restituirile aprobate vor fi creditate prin metoda de plat\u0103 ini\u021bial\u0103 \u00een termen de 14 zile.<\/li>\n\n\n\n<li><strong>Deduceri:<\/strong> Dup\u0103 cum se men\u021bioneaz\u0103 \u00een sec\u021biunea 3, pentru return\u0103rile care nu sunt defecte, costul etichetei de returnare va fi dedus din valoarea total\u0103 a ramburs\u0103rii. De asemenea, ne rezerv\u0103m dreptul de a reduce rambursarea dac\u0103 bunurile sunt returnate deteriorate sau prezint\u0103 semne de utilizare excesiv\u0103.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">6. Articole deteriorate sau defecte<\/h4>\n\n\n\n<p>Dac\u0103 comanda dvs. ajunge deteriorat\u0103 sau nu func\u021bioneaz\u0103 corect:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Trimite\u021bi-ne imediat un e-mail la <strong><strong><a href=\"mailto:info@obdprofi.com\">info@obdprofi.com<\/a><\/strong><\/strong> cu fotografii ale produsului \u0219i ale cutiei de transport.<\/li>\n\n\n\n<li>Vom furniza o etichet\u0103 prepl\u0103tit\u0103 pentru returnare \u0219i v\u0103 vom oferi o <strong>rambursare integral\u0103<\/strong> sau un <strong>\u00eenlocuire<\/strong> f\u0103r\u0103 costuri suplimentare.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">7. Cum s\u0103 ini\u021bia\u021bi o returnare<\/h4>\n\n\n\n<p>Pentru a \u00eencepe o returnare \u0219i a primi eticheta de expediere prepl\u0103tit\u0103, v\u0103 rug\u0103m s\u0103 urma\u021bi ace\u0219ti pa\u0219i:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Trimite\u021bi un e-mail:<\/strong> Contacta\u021bi echipa noastr\u0103 de asisten\u021b\u0103 la<strong> <strong><strong><a href=\"mailto:info@obdprofi.com\">info@obdprofi.com<\/a><\/strong><\/strong><\/strong>.<\/li>\n\n\n\n<li><strong>Include\u021bi num\u0103rul de comand\u0103:<\/strong> Preciza\u021bi \u00een mod clar <strong>Num\u0103r de comand\u0103<\/strong> \u00een linia subiectului sau \u00een corpul e-mailului.<\/li>\n\n\n\n<li><strong>Indica\u021bi motivul:<\/strong> Descrie\u021bi pe scurt <strong>motivul return\u0103rii<\/strong> (de exemplu, \u201cSchimbare de p\u0103rere\u201d, \u201cArticol defect\u201d sau \u201cProdus primit incorect\u201d).<\/li>\n\n\n\n<li><strong>Primi\u021bi eticheta dvs:<\/strong> Dup\u0103 ce echipa noastr\u0103 analizeaz\u0103 cererea dvs., v\u0103 vom trimite prin e-mail o etichet\u0103 de returnare prepl\u0103tit\u0103 \u0219i instruc\u021biuni suplimentare cu privire la modul de livrare a coletului.<\/li>\n<\/ol>\n\n\n\n<p><strong>V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi:<\/strong> Nu trimite\u021bi niciun articol \u00eenapoi la adresa de pe pachetul original de transport. Trebuie s\u0103 utiliza\u021bi eticheta oficial\u0103 furnizat\u0103 de echipa noastr\u0103 pentru a v\u0103 asigura c\u0103 returul este urm\u0103rit \u0219i procesat pentru rambursare.<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: 25.02.2026 1. Right of Withdrawal (14-Day Cooling-Off Period) In accordance with EU Consumer Rights, customers residing in the European Union have the right to withdraw from their purchase within 14 days without giving any reason. 2. Return Process &amp; Pre-Paid Labels To simplify the return process, we provide a pre-paid return shipping label [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Nick","author_link":"https:\/\/obdprofi.com\/ro\/author\/vectorsx-ecomhotmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"Last updated: 25.02.2026 1. Right of Withdrawal (14-Day Cooling-Off Period) In accordance with EU Consumer Rights, customers residing in the European Union have the right to withdraw from their purchase within 14 days without giving any reason. 2. Return Process &amp; Pre-Paid Labels To simplify the return process, we provide a pre-paid return shipping label&hellip;","_links":{"self":[{"href":"https:\/\/obdprofi.com\/ro\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/obdprofi.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/obdprofi.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/obdprofi.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/obdprofi.com\/ro\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":1,"href":"https:\/\/obdprofi.com\/ro\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":3634,"href":"https:\/\/obdprofi.com\/ro\/wp-json\/wp\/v2\/pages\/9\/revisions\/3634"}],"wp:attachment":[{"href":"https:\/\/obdprofi.com\/ro\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}